
It has to be said that most advertising agencies are pretty good at market sensing: we imitate, adapt and evolve according to the latest trends in communications. For a long time, this process used to be easily manageable, because trends only affected the output of the advertising agency, not the business model. And even if they did, the pace at which they did it wasn’t unmanageable.
Things are different today, because now trends equals technology. This has made change much more difficult to source and to leverage. Today, being up-to-date with the latest technology trends isn’t enough to gain a competitive advantage. This has opened up a field for new types of agencies with different business models, often with specialising in a certain innovations.
A competitive advantage can only be temporary, and considering the accelerating pace of technological development, a niched communications agency at the edge of innovation will almost certainly become outdated at one point in time. This is because innovation requires thought leadership, which in turn requires investment into human capital (e.g. R&D).
Perhaps the most successful innovation strategy for an agency is to find the sweetspot between innovation and commercialisation?